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Intercom is a customer service platform built around in-app chat, an AI agent and a shared inbox. It is used mainly by software and internet businesses of various sizes.

At a glance

Headquarters
US
Sells and supports in
USUK & EuropeSingapore & APACIndia
Built for
1–50 employees51–500 employees500+ employees
Main modules
AI agentShared inboxTicketingHelp centerProactive messaging

From Intercom's own website and public information. Last checked 2026-10-04.

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